Delete Your Account

DentozeHub · operated by Morphosistec
Last updated: 10 August 2026

This page explains how to request deletion of your DentozeHub account and what happens to your data afterwards. You can request deletion from within the app or by email — you do not need to install the app to make a request.

1. Delete from within the app

Open the DentozeHub app and sign in.
Go to Profile → Settings → Delete Account.
Confirm the request. We will send a verification code to your registered mobile number or email address.
Enter the code to confirm. You will receive written confirmation once deletion is complete.

2. Request deletion by email

If you cannot access the app, email info@morphosistec.com from the address registered to your account, with the subject line “Account Deletion Request”.

Please include:

the full name on the account;
the registered mobile number or email address; and
the name of the dental clinic you are associated with, if known.

We verify every request before acting on it, to make sure an account cannot be deleted by someone else. We may contact you on your registered mobile number or email address to confirm. We will not ask you for a password, payment details, or identity documents.

3. What is deleted

Data	What happens	When
Login credentials and authentication tokens	Deleted; all sessions revoked	Immediately on verification
Account profile — name, contact details, preferences	Deleted	Within 30 days
Appointment history held by us	Deleted or irreversibly anonymised	Within 30 days
Marketing and notification preferences	Deleted; all marketing stops	Immediately on verification
Support correspondence	Deleted	Within 30 days

4. What is retained, and why

Some information cannot be deleted immediately because the law requires us or your clinic to keep it. Where we retain data, we remove or mask the details that identify you wherever we can.

Data	Why it is retained	How long
Clinical records — dental charts, clinical notes, diagnoses, prescriptions, imaging	These belong to your treating clinic, not to us. We hold them on the clinic’s behalf. Medical records retention law and the clinic’s own obligations determine how long they are kept.	As required by law and by clinic instruction
Invoices and payment records	Tax and accounting law	8 years
Security and access logs	Required under data protection rules	1 year
A record of your deletion request	To demonstrate that we honoured your request. Limited to a reference number and dates.	3 years

About your clinical records. Your dental clinic — not Morphosistec — decides what happens to your treatment records. When you ask us to delete your account, we forward any request concerning clinical records to the treating clinic and support them in responding. To ask about your treatment records directly, contact your clinic.

5. Timeline

Stage	Timing
We acknowledge your request	Within 24 hours
We verify it is you	Within 3 working days
Account deactivated, sessions revoked, marketing stopped	On verification
Grace period — you may cancel the request	14 days
Permanent deletion completed	Within 30 days of verification
Written confirmation sent to you	On completion

During the grace period you can cancel by replying to our confirmation email or by signing in again. After the grace period, deletion cannot be reversed.

6. If you are clinic staff

If your account was created by a dental clinic as a staff, dentist, or administrator account, that clinic controls it. Deleting your personal access does not delete the clinic’s records, and your clinic administrator may need to reassign your patients and appointments first. Please raise the request with your clinic administrator, or contact us and we will coordinate with them.

7. Consequences of deletion

You will lose access to your appointment history and any saved preferences.
Upcoming appointments are not cancelled automatically — please cancel them with your clinic first.
Any unused credit, package or offer balance is forfeited unless the law requires otherwise.
You can create a new account later, but previous data will not be restored.

8. Contact

The Grievance Officer
MORPHOSIS TECHNOLOGIES PRIVATE LIMITED
No. 43, 2nd Cross, 3rd Main, RT Nagar, Bengaluru, Karnataka 560032, India
Email: info@morphosistec.com
Telephone: +91 80 6217 9825

If you are not satisfied with how we handle your request, you may complain to the Data Protection Board of India.